Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only could you find a drop with your heating and cooling charges, you will help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and custom-made for your home, meaning no two projects are identical. Our broad spectrum of products make it hard to discuss pricing without first bearing in mind your needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can provide you with a quoted project price after seeing the project site itself. To expedite the process, your Pella® sales representative is prepared with a computer and a portable printer so that they can give you all the quote information you’ll need—just as soon as the sales representative has been given the opportunity to consider the requirements of the job and aligns them with your vision.
 
In addition to offering a large variety of high-quality products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, giving you a chance to make the upgrades you want to while building great value into your Saint Louis area home as you do it.


What should I use to clean my glass windows?

We recommend that you use a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses contract installers who are certified to install Pella windows and doors. They must complete a carefully crafted set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty criteria. We look for the best Saint Louis-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and quality installers means that your renovation will have the strength of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Saint Louis homeowners choose Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. Each of our high quality windows and doors are produced with high standards and serviced by Pella’s professional Direct Sales Network. Unlike other manufacturers who sell exclusively through third-party channels, Pella has dedicated window and entry door design centers the U.S. and Canada. This unique way of doing business gives Pella clients in Saint Louis a highly personal experience with the support of a local to Saint Louis, Pella-certified team. Whether you are contemplating the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Saint Louis, we appreciate the financial commitment you are making toward the purchase of new windows or doors. Because of that fact, it is critical to ensure that each question you have about Pella’s materials, diverse product lines and construction are answered.  As such, we respectfully request that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Saint Louis’s in-home consultation is a critical first step to ensure client satisfaction and the right window or door products are selected for your Saint Louis home and budget. As such, we respectfully request that your visit is scheduled when all decision-makers (typically both homeowners) are able to attend. Our mission is to provide you the best replacement windows and doors possible.

It is advised that you reserve up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Saint Louis home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.