Pella Saint Louis, MO Customer Testimonials

“We did complete the online survey but wanted to also mention the men who guided us through the process of selecting and purchasing our new Pella doors.

Jake, the patient sales representative, did his best to answer our many inquiries. His invitation to visit the showroom absolutely solidified our preference for Pella after seeing the door. Dave, the showroom specialist, was the most cordial solicitous person we have ever met. Eagle eye Bryan, the order verification specialist, double checked everything so thoroughly, measuring the door a second time and discovering an inswing garage door, which should have been an outswing door.

On the installation day, it was nice to greet Ed, Justin and Bobby wearing smiles on their faces; kudos to them for doing such a good job. Even the painter who came the next week remarked about the great caulking job around the garage door.

All-in-all our experience was a positive one.”

- Dorthy C.

St. Louis, MO

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“The Pella salesperson was exceptionally accommodating and responsive. The installers were professional and focused. Well done! We are very, very pleased. ”

- Pat & Tracy M.

St. Louis, MO

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“The Pella representative in our home was more knowledgeable, showed us a better selection, seemed more professional & made us feel like their product was the best!”

- Gene & Kathryn S.

Ballwin, MO

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“Your Pella installation crew just replaced all the windows on the front side of our home. They did a first class job and were first class individuals!

The replacement windows were exactly what we ordered. Working with your sales person, David Ferrone, and the personal interface with all four installers who were on-site during the installation of the windows were professional, personable, and cordial. My wife and I felt completely at ease having them in our home. Everyone was attentive to detail, informative, communicated very well and represent your company with an A+ rating.

We will call you again when we need additional work with windows and doors. We will also speak highly of our experience with your company when suggesting to neighbors and all others who mention needs for replacement windows or doors.

Thanks for the outstanding quality!”

- Hugh and Christine S.

St. Louis , MO

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“I just wanted to tell you that you have a remarkable staff! That Sam is a wonderful manager, and Scott was Monday and today I had Patrick and Matt and they're all equally as well. I love the way my new windows look! I am so impressed. They are hard-working guys and conscientious and that's all positive in my book. Thank you so much for putting this good team together for us.”

- Darlene N.

St. Louis , MO

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“I just wanted to call and thank your for having Sam and Scott come, especially Sam. He was so knowledgable and conscientious. We are just really happy with the door! He was a really good guy, really smart. I hope he stays with you for a long time. They came and it just went beautifully. Thank you for sending Sam. He is a credit to your organization. Thanks so much! ”

- Lori O.

St. Louis, MO

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“Yesterday, your guys installed our new windows and slider, and I just wanted you to know that they were awesome! A super-duper crew; you could not even tell that they had been there when they left. Everything was clean, they were quiet and professional. We just cannot say enough good things about them; they are an amazing crew and you are lucky to have them!”

- Ellen H.

Ballwin, MO

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“Pella's rep Austin Plummer came by our house to discuss replacing our front entry door. He was most helpful in showing us the various options available.

He also had done the necessary research in advance to clarify a question about fire-rating requirements. He was professional, and even put up with our 80 lb labrador (still a puppy) who insisted on climbing into his lap.In less than an hour, we had made our decision and Austin printed up the agreement. That's the kind of service we were hoping to experience!

I realize that buying from Pella is more expensive than getting a handy-person to buy a door from Home Depot and install it. You have a superior product. But - in representatives like Austin - Pella establishes confidence that we will get what we want and the installation will be seamless. That's an important part of the value proposition. ”

- Ray S.

St. Louis , MO

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“I want to commend your sales and installation crew for the entry door replacement at my St. Louis home. I appreciate the time spent by Jake Hagen (sales rep) and the follow-up person to insure that the entry door product was exactly what we wanted for our sunroom. Matt McRoy and his partner Patrick, the installation crew, were professional and efficient at their work. Their attention to detail, follow-up housekeeping and instructions on how to correctly operate the door were much appreciated. ”

- Donald B.

St. Louis, MO

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“Just wanted to say thank you for a job well done in replacing our windows. Jeff H. did a great job of installing them and left things in great shape with no clean up for me when he finished. We are enjoying the beautiful windows and warm house.”

- Marilyn W.

New Haven, MO

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“Matt and Patrick installed a sliding patio door in my home on April 8th. These two guys are outstanding; no mess left for me at all and the job was completed properly. I’ve had other contractors do work for me and they don’t hold a candle to Matt and Patrick. Keep up the good work and I will use Pella Windows and Doors again for my next project. ”

- Gary H.

St. Louis , MO

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“Our salesman, Peter, was incredibly knowledgeable about Pella products and he spoke so sincerely about the quality of Pella and the craftsmanship of the installers. I believe Peter must be the most honest salesperson I've ever met of all products I've even considered. His integrity was so obvious and he seemed genuinely excited for us and how satisfied we would be with the door and the quality of the installation. Even though the door was quite expensive, we didn't hesitate because Peter was so convincing that we will be happy. By the way, all our windows and two sliding doors will now be Pella. We have replaced them all slowly over the 29 years we have lived in this house. ”

- David and Priscilla T.

St. Louis , MO

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“We want to thank you for all your help when we were looking at windows. You know your product well and we appreciated you taking time with us to answer every one of our questions, as well as come to our house twice. The window installation crew was amazing! They were so thorough, efficient and friendly. Everything looks and functions beautifully. We love these replacement windows and couldn't be happier. Next spring or early summer, we will be back at your Maryland Heights, MO showroom to choose a new front entry door; my husband doesn't think we need a new back door, but we will be getting that too! ”

- Betty Kay D.

Greenville, IL

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